FootSteps Shutdown FAQ

FootSteps™ Shutdown Frequently Asked Questions

Why is FootSteps being retired?

The decision to retire the FootSteps platform was driven by shifts in technology, a change in focus and ongoing investment requirements. Product longevity is part of our commitment to quality, reliability and outstanding support of your business, but in some cases, product retirement is necessary.

Additionally, our responsibility to provide a secure environment for our customers impelled us to an early retirement of the legacy version of the platform, FootSteps Classic. This will prevent any potential security vulnerabilities in FootSteps Classic and keep the latest version, FootSteps 3.0, safe for your use until its shutdown.

How long will FootSteps be available?

As of February 27, 2021, FootSteps Classic has been retired and we will not be releasing any updates to FootSteps 3.0 or providing customer or technical support. We strongly urge you to complete migration to your replacement lead management system as soon as possible. If you choose, you may continue to access FootSteps 3.0 without support and at no charge, until the shutdown date of June 01, 2021.

What does end of support mean?

As of February 27, 2021, we will not be releasing any updates to FootSteps 3.0 or providing customer or technical support. Any application or lead data errors will no longer be addressed. We strongly urge you to complete migration to your replacement lead management system as soon as possible.

What do I do now?

There is no direct replacement for FootSteps within ARI’s current product portfolio. To ensure a smooth transition of your lead management process, we recommend that you consider alternative vendor solutions and complete migration as soon as possible. If you’d like to work with one of our recommended partners, please contact our Support Team at 800-558-9044 or askus@arinet.com.

Do you have a recommendation for another platform?

If you’d like to work with one of our recommended partners, please contact our Support Team at 800-558-9044 or askus@arinet.com.

Switch your lead delivery endpoint before June 01, 2021.

In order to avoid losing new leads after FootSteps is retired on June 01, 2021, you will need to notify your lead provider (e.g. your website, 3rd party lead portal, manufacturer) to switch your lead delivery endpoint to your new lead management system. After the shut down date, leads submitted to FootSteps will not be received or processed and cannot be recovered. 

What about all my lead data?

Your historical lead data can be provided to you upon request. To request a lead data export, please contact our Support Team at 800-558-9044 or askus@arinet.com. After the shutdown date of June 01, 2021, we will not be able to fulfill any requests for exporting your lead data.

What about my website/PartSmart/other product subscription?

This change does not affect any other ARI products. Your other subscription will remain active under contracted terms for that product.

What do I do when I find a replacement solution?

Once you’ve found a replacement solution and are ready to end your FootSteps subscription, please contact our Support Team at 800-558-9044 or askus@arinet.com. We strongly urge you to complete your migration as soon as possible. As of February 27, 2021 FootSteps 3.0 is no longer supported.

My FootSteps contract term was through some future date. What is the cancellation effective date?

Your FootSteps contract and billing was terminated on February 27, 2021. However, if you choose, you may continue to access FootSteps 3.0 without support and at no charge, until the shutdown date of June 1, 2021.