FootSteps Shutdown FAQ

FootSteps™ Shutdown Frequently Asked Questions

Why is FootSteps being retired?

The decision to retire FootSteps was driven by shifts in technology, a change in focus and ongoing investment requirements. Product longevity is part of our commitment to quality, reliability and outstanding support of your business, but in some cases, product retirement is necessary.

How long will FootSteps be available?

Beginning February 27, 2021, FootSteps will no longer be supported. After this date, we will not be releasing any updates to FootSteps or providing customer or technical support. We strongly urge you to complete your migration plans before this date. However, if you choose, you may continue to access FootSteps without support after February 27th at no charge, until the shutdown date of June 1, 2021.

What does end of support mean?

Beginning February 27, 2021, we will not be releasing any updates to FootSteps or providing customer or technical support. Any application or lead data errors will no longer be addressed from this point forward. We strongly urge you to complete your migration plans before this date.

What do I do now?

There is no direct replacement for FootSteps within ARI’s current product portfolio. To ensure a smooth transition of your lead management process, we recommend that you consider alternative vendor solutions and begin migration plans as soon as possible. If you’d like to work with one of our recommended partners, please contact our Support Team at 800-558-9044 or askus@arinet.com.

Do you have a recommendation for another platform?

If you’d like to work with one of our recommended partners, please contact our Support Team at 800-558-9044 or askus@arinet.com.

What about all my lead data?

Your historical lead data can be provided to you upon request. To request a lead data export, please contact our Support Team at 800-558-9044 or askus@arinet.com. After the shutdown date, we will not be able to fulfill any requests for exporting your lead data.

What about my website/PartSmart/other product subscription?

This change does not affect any other ARI products. Your other subscription will remain active under contracted terms for that product.

What do I do when I find a replacement solution?

Once you’ve found a replacement solution and are ready to end your FootSteps subscription, please contact our Support Team at 800-558-9044 or askus@arinet.com. We strongly urge you to complete your migration plans before February 27, 2021. After this date FootSteps will no longer be supported.

My FootSteps contract term is through some future date. What will be the cancellation effective date?

Once you’ve found a replacement solution and are ready to end your FootSteps subscription, please contact our Support Team at 800-558-9044 or askus@arinet.com. Your subscription will remain active through the end of that month’s billing cycle following your cancellation date. Otherwise, your FootSteps contract will terminate on end-of-support date, February 27, 2021. However, if you choose, you may continue to access FootSteps without support after February 27th at no charge, until the shutdown date of June 1, 2021.