FootSteps Shutdown

FootStepsHas Been Retired


After more than 18 years of serving dealers’ and OEMs’ lead management needs, FootSteps™ has been retired
and will no longer receive or process your leads.

Thank you for your business and partnership!


IMPORTANT: Take Action Now to Avoid Losing New Leads!


To ensure you do not lose new leads, please review the following information and take appropriate action now.

Migrate to a New Lead Management System

There is no direct replacement for FootSteps within ARI’s current product portfolio. To avoid further interruptions to your lead management process, we recommend that you consider alternative vendor solutions and begin migration immediately. If you’d like to work with one of our recommended partners, please contact our Support Team at 800-558-9044 or

Switch Your Lead Delivery Endpoint

In order to avoid losing new leads, you will need to notify your lead provider (e.g. your website or third-party lead portal) to switch your lead delivery endpoint to your new lead management system. Please note that leads submitted to FootSteps are no longer received or processed and cannot be recovered.

Request Your Lead Data

We have extended the period for requesting your lead data. For the month of June only, your historical lead data can be provided to you upon request. To request a lead data export, please contact our Support Team at 800-558-9044 or Once this period is over, we will not be able to fulfill any requests for exporting your lead data.

Please review the following information for answers to frequently asked questions:

Why was FootSteps retired?

The decision to retire FootSteps was driven by shifts in technology, a change in focus and ongoing investment requirements. Product longevity is part of our commitment to quality, reliability and outstanding support of your business, but in some cases, product retirement is necessary.

What about my website/PartSmart/other product subscription?

This change does not affect any other ARI products. Your other subscription(s) will remain active under contracted terms for that product.

What else should I know about the FootSteps shutdown?

ARI is committed to providing the highest level of customer care while you determine your future strategy. Please read below for our support options available to you.


This change does not affect any other ARI products.
Please forward this FootSteps Notice to the proper contacts within your organization.

For other questions and information, please refer to our online FAQ article.



Please do not hesitate to contact ARI with any questions or concerns at 800-558-9044 or


ARI & The FootSteps Team