FootSteps Shutdown

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IMPORTANT NOTICE: FootSteps Will Shut Down On 06/01/21. Take Action Now!

All Good Things Must Come To An End

All Good Things Must Come to an End

After more than 18 years of serving our dealers’ and OEMs’ lead management needs, ARI has made the decision to retire FootSteps™. This communication serves as official notice, and more importantly, it is intended to advise you of customer care available to you during this time of transition.

The decision to retire FootSteps was driven by shifts in technology, a change in focus and ongoing investment requirements. Product longevity is part of our commitment to quality, reliability and outstanding support of your business, but in some cases, product retirement is necessary.

To prepare for the shutdown of FootSteps taking place on June 01, 2021, here are the next steps you should strongly consider to avoid any interruptions to your lead management process:

Migrate to a New Lead Management System

There is no direct replacement for FootSteps within ARI’s current product portfolio. To ensure a smooth transition of your lead management process, we recommend that you consider alternative vendor solutions and begin migration plans as soon as possible. If you’d like to work with one of our recommended partners, please contact our Support Team at 800-558-9044 or

Switch Your Lead Delivery Endpoint Before June 01, 2021

In order to avoid losing new leads after FootSteps is retired on June 01, 2021, you will need to notify your lead provider (eg, your website or third-party lead portal) to switch your lead delivery endpoint to your new lead management system. After the shutdown date, leads submitted to FootSteps will not be received or processed and cannot be recovered.

Please review the following information for answers to frequently asked questions, key dates, and contact information.

As of February 27, 2021, FootSteps Classic has been retired and we will no longer support FootSteps 3.0. After this date, we will not be releasing any updates to FootSteps 3.0 or providing customer or technical support. We strongly urge you to complete migration to your replacement lead management system as soon as possible. However, if you choose, you may continue to access FootSteps 3.0 without support after February 27th at no charge, until the shutdown date of June 01, 2021.

On June 01, 2021, FootSteps will be shut down and your account and data will no longer be accessible.

Your historical lead data can be provided to you upon request. To request a lead data export, receive further details or to end your FootSteps subscription before the shutdown date, please contact our Support Team at 800-558-9044 or After the shutdown date, we will not be able to fulfill any requests for exporting your lead data.

This change does not affect any other ARI products. Please forward this FootSteps Notice to the proper contacts within your organization.

For other questions and information, please refer to our online FAQ article.

Please do not hesitate to contact ARI with any questions or concerns.


ARI & The FootSteps Team